Shipping

Free Tracked Shipping

We are pleased to offer free shipping on all orders to Canada and the US.

At this time, we do not ship to other international destinations.

Processing & Delivery Estimates

Every item from Stitch x Paws is made-to-order especially for you. We don't hold pre-made inventory, which allows us to offer a wide variety of designs and sizes while being more environmentally friendly. Please allow 3–5 business days for production, plus shipping time based on your location:

  • US: 4–5 shipping days (7–10 business days total)

  • Canada: 7–10 shipping days (10–15 business days total)

Please note:

  • Business days are Monday-Friday and exclude public holidays.

  • These are estimates, not guarantees. Timelines can sometimes vary due to carrier delays or other factors outside of our control.

  • You will receive an email with a tracking number as soon as your order has been fulfilled and shipped.

Fulfillment Locations

While we are a Canadian company, we utilize a global production network.

  • Orders to Canada: To ensure access to our full range of sizes, colours and specialized embroidery techniques, some items are produced at partner facilities outside of Canada.

  • Orders to the US: Your items are fulfilled primarily from the US production centres. In rare cases of high volume or stock shortages, an order may be routed to one of our other global partner facilities outside the US to ensure the fastest possible delivery.

Customs, Import Fees and Tariffs

  • For Canadian Customers: We strive to make our fulfillment process as seamless as possible. While we use shipping methods that minimize the chance of you facing import duties, please be aware that the final assessment on any customs fees rests with the local customs authorities. In the event that fees are assessed, they are the responsibility of the customer.

  • For US Customers: Because the vast majority of orders ship domestically, duties and tariffs are extremely rare. However, if an order is routed from an international facility to speed up delivery, standard import rules apply. Any fees assessed are the responsibility of the customer.